Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused in original packaging

To start a return, you can contact us at artboardsaustralia@gmail.com. If your return is accepted, it must be returned at the cost of the purchaser. Items sent back to us without first requesting a return will not be accepted. All Returned items with incur a 20% restocking fee to cover original order picking and packing labor including packaging materials etc.

You can always contact us for any return question at artboardsaustralia@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom items will not be accepted 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.